chargepoint dashboard

Your time to plug in has expired. Favorite stations in a certain location or quickly view recent charging stations. Youd think after creating the worlds largest and most open EV charging network wed be satisfied, but youd be wrong. Appeal to desirable customers who shop longer: EV drivers income is 2X the national average. You can set up mobile and email notifications for: If all the charging spots are busy, dont worryyou have options. Tip: Keep in mind that demand for EV charging will grow fast, so plan for double or triple the capacity you need today. Once it arrives, you must log in to your account and activate your card. As we keep collecting more data about how businesses manage stations and how drivers charge, we keep building better solutions that improve the charging experience and give businesses more choices. Tell us what you like and dont like about Valet: contact support. [, The average emissions from generating electricity in the United States is 0.9472lbsCO2/kWh. Auto-Scheduled. The ChargePoint dashboard delivers real-time data that helps businesses get the most out of our smart EV charging solutions. There are four steps to collecting revenue from EV charging: After you complete these steps, charging revenue will deposit to your account. Our cloud software means your systems are always up to date with the latest features and functionality, preventing costly upgrades down the road. You can also choose to set a different price for non-employees to allow them to charge but discourage them from lingering. I've already described how smart software helps our commercialcustomers charge more EVs. Learn more here. Please be prepared with: You should have received an email from with a link to create your station network manager account. Your place in line at each Privacy Policy | Legal | Supplier Code of Conduct.

Plan a smart installation that works with existing infrastructure and anticipates growing demand. For additional training guides and videos, please log in to your account and click on the Help Menu. Over time, we've confirmedthat setting a fee for charging isa powerful way to increase station use and discourage drivers from squatting at stations long after their EVs are fully charged. Station is located on the corner of Elm and Hurst in the Your time to plug in has expired. Your time to respond has expired. Store closes around 9pm and the parking lot is chained off. Well give your spot to someone else and offer you the next available spot. I'm New to ChargePointI Already Have an Account. If you dont have a card, enter your mailing address during signup and well send you one. You can send a new connection request in the app by going to the main menu > Account > Connections > Browse and entering your connection code or searching for your organization's name. Sign up. Make sure you have your ChargePoint card on hand to enter the serial number and select save. Youve been removed from the Waitlist. Beyond that, the best we can do is find you the next available spot. If your station is not on the map, choose Cancel to go back and select a different option. Your time to respond has expired. This page will contain a section for cloud plan and Assure. Well put you to the front of the line for the next open spot once you report the problem. Do you want charging to be for employees only? Copyright 2022 ChargePoint, Inc. All rights reserved. The spot will be offered to the next person in line. As thelargest network with the most complete set of charging solutions, ChargePoint is able to use data about user behavior to continue developing pioneering technology that delivers a great charging experience for every customer, in every context. We're connecting EV drivers to a better way to drive. Our subscription solution is the easiest wayfor workplaces to offer EV charging. Switch the circuit breaker off and wait for 2 minutes. Sign Up | Log In | Request a Quote. back parking lot near the Starbucks. Youve been removed from the Waitlist. See how much youre kicking gas and making a difference by driving electric. See which stations are available to charge your EV, Just hold your phone by the card reader on the station, Receive notifications when your car is done charging, or when a station opens up, Easily find stations with photos submitted by other drivers, Get helpful advice from other drivers about charging at a particular station, Schedule charging, set reminders, get notifications and track usage, Works with Amazon Alexa, Android Auto, Apple CarPlay, Apple Watch and Wear OS by Google, Privacy Policy | Legal | Supplier Code of Conduct. EV charging usually becomes popular very quickly, especially in the workplace. Start Here >. Use Connections to see which locations provide special offers, helpful updates or charging discounts. ChargePoint is worlds leading electric vehicle (EV) charging network, with hundreds of thousands of places to charge. Order a new card. times. station: Copyright 2008-2022 ChargePoint, Inc. All rights reserved. For example, set a fee that goes into effect after a few hours of free charging. An LTE modem type does not need to be upgraded at this time. Select Activate More Cards and enter the serial numbers on your ChargePoint cards. Based on this data, the team reconfigured the dashboard to make the most important info and tools easily accessible. Please search for a specific address. Were the only network with an integrated portfolio of hardware, cloud services and support delivering the smoothest possible experience for all businesses and drivers. You can always start charging directly from the app. Please rejoin the Waitlist at a later time if you still need to charge your vehicle.

1234 Broadway Blvd, Racoon City,State Name, 00000, You can request support using our owner support web form or through your ChargePoint account. If your station is not on the map, choose Cancel to go back and select a different option. Employees are 6X more likely to drive electric when charging is available at work, so make sure to take that into account when planning. Once your connection is approved by the organization, you'll be able to charge at the station.

Free ChargePoint app: Find available stations, start charging and get status updates. Station is located on the corner of Elm and Hurst in the We take care of EV drivers 24 hours a day, 7 days a week for charging session support and ChargePoint account assistance. Take care of everything you need to optimize your EV lifestyle. Creating a ChargePoint account will give you quick and easy access to the worlds leading EV charging network with hundreds of thousands of places to charge, as well as thousands of stations on roaming partner networks such as EVgo and FLO. Power cycling a station forces it to reboot and reload its software. Teach employees how to access charging and be a considerate coworker. Find your cloud plan expiration date through the ChargePoint Cloud Dashboard: Plan tokens are applied to individual stations, so different stations may expire at different times. Please complete these steps to set up your account: After your network manager account is set up, you can access additional help documentation by logging into your ChargePoint account. Your cloud plan should automatically renew each year so that your stations dont lose connectivity. Valet is a new ChargePoint feature that provides a quick real-time view into the charging status of all vehicles and available ports at valet charging stations. Ready to charge? You must be parked at this station to join the Waitlist. Were available 24 hours a day, 7 days a week for station owner, installation and partner support. Select the General tab from the orange navigation bar. Some ChargePoint stations may still have 3G modems installed. Our customers arealready telling us how much they appreciate the simplicity of the new dashboard design and how it speeds up access to the information they need. Privacy Policy | Legal | Supplier Code of Conduct. Already with ChargePoint? Well notify you when its your turn to plug in, Find your station on the map, then click the station marker to join its Waitlist.

The team also optimized the dashboard formobile devices, so its easy for managers to check on stations from anywhere.

", Executive Director, Marketing, South Coast Plaza, New to this Whole Electric Thing? Premium EV charging for customers and employees. Move your car when youre done charging or have enough charge. To do so: Absolutely. You can hire your own electrical contractor and have them complete the ChargePoint Installer Training Certification Program. Station owners can set a station to Restricted Access if it's not accessible to all drivers. Ready to charge? If you still need to charge, please rejoin the Waitlist. Smart solutions like Power Managementsoftware can support more charging without upgrading capacity or incurring costly utility demand charges. You can charge your EV at any publicly accessible location on the ChargePoint network or our roaming partner networks, including EVgo and FLO. To power cycle a station, first locate the stations circuit breaker on your electrical panel. Get in line and well notify you when its your turn to charge. Today, every major carmaker already offers EVs or plans to introduce them. Would you like to open up charging to the public after hours? A token is serialized proof of purchase of a cloud plan, used to enable station operation. Use Connections to see which locations provide special offers, helpful updates or charging discounts. Create an account to join the ChargePoint network. Once you know how many charging spots youll need, evaluate your electrical capacity to see how many stations you can accommodate. After installation and pinpointing, please contact the ChargePoint Activations team at 1-877-850-4562, option 2 to get your stations activated. First, make sure to turn on notifications (in the app, go to the main menu and select Account, then choose Notifications) so we can send updates about your place in line. Use the ChargePoint app to find and access stations near you on multiple charging networks. ChargePoint stations require a cloud plan to connect to the ChargePoint network and receive the latest software updates. If charging has not taken off, make sure employees know how to get a charge! Get in line and well notify you when its your turn to charge. Tip: If Join Waitlist doesnt show up in the app, stations are available or Waitlist is not turned on. It has 2 charge plugs.

I just wanted to let you know the new dashboard is amazing! Please contact our asset transfer team at as soon as possible. We also have operations and maintenance (O&M) partners that can provide you a full suite of services for your EV charging project. Click the Station Name for the station youd like to view. Your time to respond has expired. We didnt hear from you and have removed you from the Waitlist. Tip: Your first card is free, but replacement cards are 3.95 each. Activate your card. We offer everything you need to manage your EV charging through an easy-to-use dashboard. Set up notifications and reminders to get updates on the charging status of your vehicle, get in line for Waitlist and much more. Select Create Waitlist and then draw a rectangle on the map around the stations you want to line up for.

We often cannot tell who owns the car that is blocking you.

Monitor your charging sessions and set up charging status notifications. Our network lets you see station availability in real-time to make sure you don't navigate to an occupied station. If you only use free stations or only charge at home with ChargePoint Home, youll never be charged. Access your account to view My Stats. Notifications help you stay aware of your electric vehicle charging status at all times.

Once you set up your policy, employees can request charging access with a simple connection code. Now, new messages and driver requests are highlighted in a dedicated section at the top of the dashboard, empowering station managers to take quick action. If you need more cards, go to My Account and choose Get Cards to order a new card for $4.95. Click here for additional contact methods. Activate Flex Billing (i.e., provide bank account information so ChargePoint can send the revenue share from charging fees to you). Select Activate More Cards, then follow the steps to enter the serial number(s) on your ChargePoint card(s). You must be parked at this station to join the Waitlist. When we encounter a charging station that is not operating correctly or a driver notifies us that a station is down, we reach out to the owner and help facilitate the repair. Tap the organization name, enter any requested info (such as license plate number), agree to the terms and submit your request to connect.

From the Troubleshooting section, select Report a Problem. Add this location to My Spots to easily see available nearby stations. Owner support web form:This easy-to-use form can be used to submit general questions or report an issue with your ChargePoint stations. Pick the stations you want to wait for, and well let you know when a spot opens up. Visit the ChargePoint Home Flex Resources Page for more information about charging at home. We didnt hear from you and have removed you from the Waitlist. This simple checklist gets you started with an EV charging program that works for your company, your employees and your sustainability goalsin just 10 easy steps. If you still need to charge, please rejoin the Waitlist. The wizard recommends best practices, but charging station owners can always choose the pricing that works best for them, change fees at any time, set different prices for different groups of drivers, vary pricing at different times of day and more. Get an excellent ROI: Networked EV charging lets drivers find you at no cost. Many stations are free or have discounted rates and the cost of each station can be seen in each stations information in the ChargePoint app. Establish your brand as a sustainability leader: By installing EV charging at your business, you signal to potential customers that you are ahead of your competitors. Are you a ChargePoint EV driver who needs help now? Store closes around 9pm and the parking lot is chained off.

Log in to manage your account and see your charging history. If youre already charging, you'll be notified when it's time to move your vehicle so someone else can charge. Copyright 2022 ChargePoint, Inc. All rights reserved. A modem type of GSM or CDMA relies on outdated 3G networks and should be upgraded.

The wait list area should be within one square mile. Drag the handles to change your selection. Set up your contact and account information. Attract more customers: Plug-in EV (PEV) sales were up 81% in 2018 with no end in sight.

To filter the map, click on the legend at the top left to show or hide each status: If Valet is not already enabled in your ChargePoint account, contact your ChargePoint representative. If you have a ChargePoint card, enter the serial number on the back to activate it when you sign up. Dont accept unless you can move your car right away. If you havent done so already, survey your employees to see who already drives electric and who might switch once you offer charging. Learn more here. When all stations are in use, click Join Waitlist from the map view in the ChargePoint app (see below) or tap your phone or card at a station. (Not convinced yet? Access your account to view Connections. Our hardware technology is rigorously tested to be safe, reliable and able withstand the elements, while offering your customers a driver-friendly, premium charging experience. 5 ways retail stores can boost sales with EV charging, Charge More Vehicles and Serve More Drivers with Valet, EV Charging For Businesses: 5 Key Questions. 1234 Broadway Blvd, Racoon City,State Name, 00000, Here's how to get in line: The station owner decides how long a driver can stay at a station, so all drivers get an opportunity to charge. Pick "set it up, add your ChargePoint pass to Apple Wallet and tap your phone on the station to charge. At ChargePoint, we're establishing a whole new market forsmart EV charging. With a ChargePoint account, youre ready to charge on the go, receive charging status notifications, and view custom stats on your energy use, gas savings and more. times. I'm New to ChargePointI already have an account. Smart charging is, and always has been, our sole focus. Log in then go to My Account and choose Manage Cards.

Provide contact info for individuals in your organization who will be involved in: Receiving payments from your stations (Flex Billing), Station network administration (system admin), Other administrative notices and new system features. Send out your unique connection code so employees can request to charge in the ChargePoint app. Cancel acceptance Failure to renew a cloud plan within 90 days of expiration will result in station deactivation. DEPT LA 24104 10 Steps to Success with ChargePoint EV Charging for Employees. Delivering Pioneering EV Charging Solutions for Every Business, Fleets will be able to manage and track all fueling costs in one place with a WEX account, Software Will Define the Future of E-Mobility, Take a Tour of the ChargePoint Express 250 and See Where It's Installed. Public charging stations are independently owned and have prices determined by the station owner. ChargePoint offers a few ways to get your stations installed. Click the button below to join a Waitlist for other stations. This will encourage drivers to move on so others can take a turn. Your account information or sales order number, Station names (how you want to identify your ChargePoint stations), The MAC address or serial number located on the station(s) (, Pricing policy (Will you set a fee for charging?

Valet is suitable for any valet parking service provider, but is especially useful for workplaces, apartments, condos and hotels that offer valet charging to employees, residents and guests who need to get a charge while parked for a long period of time. ChargePoint, Inc. Pasadena, CA 91185-4104, Silicon Valley Bank We multiply this number by the amount of energy youve used to charge to get your GHG savings estimate. ChargePoint makes it easy to drive electric. Find available stations and start charging with your phone. Activate your card. Filter your overall view to a specific group of stations or site (if needed), Click the Map Stations button in the Station Status card (on the new dashboard), Select the EVs view to see all vehicles at the selected location, See available stations and cars that are done charging and ready to move, Filter the Valet view from the legend at the top left (to see only full charged cars or open spots, for example), Log in to your primary Network Manager account, Go to Organizations > Admins and click New Admin, Fill out the form and select the Analyst role, Click (or have the new Analyst click) the link in the email invitation to set up the new Analyst login, Log into the new Analyst account and click the account name at the top of the page to go to the account info page, Click Edit and check the box next to Disable Auto-Logout on Dashboard. We often cannot tell who owns the car that is blocking you. The ChargePoint app lets you find available charging spots and start charging. Actually, we started it. If you dont need a charge anymore, just Leave Waitlist. Get the eBook on charging at work or see what top brands offer EV charging.) United States. The spot will be offered to the next person in line. We design, build and support all of the technology that powers this network, from charging station hardware to energy management software to a mobile app. Check for grants and rebates in your area to help fund your program. | Call us for a quick, helpful answer. The course is free and takes about 90 minutes to complete. Favorite stations in a certain location or quickly view recent charging stations. Otherwise, you will receive an invoice yearly. Log in to manage your account and see your charging history.

Well give your spot to someone else and offer you the next available spot. This will resolve the issue. Reactivating a station will require a fee and a potential SIM chip replacement.